Branch Manager

Principal Duties & Responsibilities:

  • Ensures customers receive prompt, professional service, in person and over the phone by establishing standards and monitoring quality on a daily basis.
  • Works directly with customers during busy times and with key customer accounts.
  • Works in conjunction with Outside Sales.
  • Develops relationships and rapport with customers to establish win-win partnerships.
  • Maintains the highest standards in cleanliness and appearance of the showroom, warehouse and exterior of the facility.
  • Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
  • Establishes, communicates and models performance expectations of all branch team members.
  • Ensures team members are up-to-date and knowledgeable regarding branch operations and the company as a whole by holding regular meetings, and continually providing information and status reports.
  • Participates in the hiring and recruiting process to identify qualified candidates within established processes and guidelines.
  • Ensures adequate staffing levels to meet business needs by establishing working schedules, approving vacation and cross-training employees to fill in when needed.
  • Manages branch inventory to ensure security, accuracy.
  • Oversees product returns and warranty processing, balancing customer requests with company guidelines and procedures.
  • Oversees warehouse and delivery operations.
  • Controls branch operational costs to ensure overall branch profitability is met.
  • Balances cash drawer daily and prepares daily bank deposit.
  • Other duties as assigned.

Qualifications

  • High school diploma or GED
  • Two years experience in branch operations management in a wholesale environment; or equivalent combination of education and experience.  College business degree preferred.
  • Knowledge of management principles, including recruiting, hiring, training and development, delegating, coaching, and evaluating employees.
  • Ability to create and manage a high-functioning team.
  • Ability to plan, organize, and direct the activities of subordinates.
  • Ability to listen to others to identify concerns and needs and communicate effectively.
  • Knowledge of wholesale distribution branch operations, including order fulfillment, inventory control, customer service, showroom merchandising, shipping and receiving and sales.
  • Proficient in MS Office (Word and Excel).
  • Ability to learn and use company computer systems in daily branch operations.
  • General knowledge of the HVAC/R industry, contractor customer needs and product applications.
  • Able to lift 50lbs.

Johnstone Supply is an equal opportunity employer.

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