Counter Sales HVACR – Dallas

Johnstone Supply is a leading Texas wholesale distributor of Air Conditioning, Heating, Refrigeration (HVAC/R) equipment and parts.  We have immediate openings for a Counter Sales Associate at several locations.

Job Responsibilities:

  • Responds to all customer inquiries on products, their application in order to provide the customer with timely accurate service
  • Answer incoming customer telephone calls and provide customer service, including will call, special orders and deliveries
  • Maintain showroom, displays, customer courtesy area, stock merchandising areas, face shelves, remove litter, etc.
  • Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person
  • Uses the software to provide information on pricing, availability and alternate product selection to complete the customer transactions
  • Ask for the sale and go after additional sales
  • Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
  • Uses the software to efficiently record or process orders, faxes, returns and quotes
  • Assists the customer with loading product into the customer vehicle
  • Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
  • Participates in required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions
  • Processes warranty claims for defective product
  • Performs inventory cycle counts
  • Other duties as assigned

Minimum Requirements:

  • High school diploma or GED
  • Previous experience or education in sales or service of AC/Heating or Refrigeration equipment and parts preferred.  However, other industrial type sales such as hardware, electrical, plumbing, building materials, auto parts, etc. will be considered.
  • Demonstrates a commitment to provide superior customer service
  • Good communication and problem solving skills
  • Willingness to learn new things
  • 1 year of warehouse/material handling experience preferred
  • Must be at least 18 years old
  • Must have professional appearance, attitude and action
  • Must be able to pass a drug test and background check

We offer base pay plus commissions, competitive benefits, 401K with company matching, vacation, holiday pay and a non-smoking environment.

Johnstone Supply is an Equal Opportunity Employer.


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