Johnstone Supply is a leading Texas wholesale distributor of Air Conditioning, Heating, Refrigeration (HVAC/R) equipment and parts.
- Responds to all customer inquiries on products, their application in order to provide the customer with timely accurate service
- Answer incoming customer telephone calls and provide customer service, including will call, special orders and deliveries
- Maintain showroom, displays, customer courtesy area, stock merchandising areas, face shelves, remove litter, etc.
- Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person
- Uses the software to provide information on pricing, availability and alternate product selection to complete the customer transactions
- Ask for the sale and go after additional sales
- Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
- Uses the software to efficiently record or process orders, faxes, returns and quotes
- Assists the customer with loading product into the customer vehicle
- Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
- Participates in required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions
- Processes warranty claims for defective product
- Performs inventory cycle counts
- Other duties as assigned
- High school diploma or GED
- Previous experience or education in sales or service of AC/Heating or Refrigeration equipment and parts preferred. However, other industrial type sales such as hardware, electrical, plumbing, building materials, auto parts, etc. will be considered.
- Demonstrates a commitment to provide superior customer service
- Good communication and problem solving skills
- Willingness to learn new things
- 1 year of warehouse/material handling experience preferred
- Must be at least 18 years old
- Must have professional appearance, attitude and action
- Must be able to pass a drug test and background check
We offer base pay plus commissions, competitive benefits, 401K with company matching, vacation, holiday pay and a non-smoking environment.
Johnstone Supply is an Equal Opportunity Employer.